Category Archives: business hours

Sloppy Email Can Cost Your Business Millions

There are times in marketing where the smallest mistake can have a massive reputational or financial impact on a company. I observed this myself today when I got this email from the Chicago Tribune. Note the subject line. What I saw was an offer of a year of digital access to the Chicago Tribune for… Read More »

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The Internet Never Closes, Why Does Your "Customer Service"?

I had another one of those “slap myself in the forehead” moments this morning, and it reminded me how important customer service is in the age of the always running, worldwide, time zone agnostic Internet. All weekend long, I tried to upload songs to my (now I guess I call it) Google play music library… Read More »

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