Category Archives: customer service

Netflix Proves Companies Can Be Human

I believe in holding companies accountable when they do something wrong. Like when Republic Airlines caused me to be injured on one of their flights. But I also believe in acknowledging the all too infrequent “good citizenship” of a corporation, especially a media company, that has done something incorrectly and then has the honesty, and… Read More »

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The Internet Never Closes, Why Does Your "Customer Service"?

I had another one of those “slap myself in the forehead” moments this morning, and it reminded me how important customer service is in the age of the always running, worldwide, time zone agnostic Internet. All weekend long, I tried to upload songs to my (now I guess I call it) Google play music library… Read More »

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